Guest Services Assistant (Nights)

Kew Green Hotels; Moulsoe; On-site; GBP 20,000 - 24,000; Full time

Job summary

A hotel management company in Moulsoe is seeking a Nights Guest Service Assistant. This role involves providing outstanding customer service during out-of-hours, building relationships with guests, and following service standards for consistent hospitality. Ideal candidates will have experience in customer-facing roles and be able to anticipate guest needs. The position offers numerous benefits, including employee discounts and access to leisure facilities.

Benefits

Employee and Friends discounts

50% off food and beverage

Access to Leisure Clubs

Annual Conference Event

Robust career development opportunities

Qualifications

• Previous experience in a fast-paced, customer-facing role.
• Ability to anticipate guests' needs.
• Comfortable using a range of technology.

Responsibilities

• Support hotel in achieving brand and company metrics.
• Build and develop relationships with guests.
• Ensure recognition for repeat guests and VIPs.
• Follow SOPs for consistent hospitality.
• Promote IHG and hotel services.

Skills

Customer Service

Technology Use

Relationship Building

Tools

MS Office

Job description

Overview

The role

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Milton Keynes East Hoilday Inn London Road Newport Pagnell MK16 OJA.

Nights Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
• ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you\'ll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact [e-mail] if you have any questions. We are committed to supporting any adjustments you may need.

Benefits

Our rewards package includes:

• Annual Conference Event and Awards
• Apprenticeships
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
• 50% off food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today!