Guest Services Assistant (Nights)

Kew Green Hotels; Brighton; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading hospitality group in Brighton seeks a Nights Guest Service Assistant to ensure outstanding guest experiences. You will support the hotel in meeting brand metrics, build relationships with guests, and follow SOPs to provide consistent hospitality. Additionally, knowledge of the IHG brand and local hotels is essential. This role requires excellent service standards and teamwork to represent the company values effectively.

Responsibilities

• Support the hotel in achieving all brand and company metrics.
• Build relationships with guests, assessing needs flexibly.
• Ensure repeat guests and VIPs receive appropriate recognition.
• Follow SOPs for consistent hospitality.
• Maintain knowledge of IHG hotels and promote services.

Job description

Overview

The role

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Holiday Inn Leamington Spa-Warwick.

Nights Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
• ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.