Guest Services Ambassador ( Travel )

Success Recruit Ltd; Grays; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A premium brand in travel and hospitality seeks a Guest Services Ambassador in Grays, England. You will deliver exceptional customer service via telephone, email, and social media while supporting the Guest Services team. The ideal candidate has customer service experience, excellent communication skills, and the ability to prioritize effectively. This role offers a supportive team environment, a hybrid work model, and opportunities for travel.

Benefits

Supportive team environment

Hybrid working model after training

Annual team socials

Opportunities to travel

Qualifications

• Previous experience in customer service or retail, preferably in the travel industry.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize workload.
• Professional and discreet manner, understanding of confidentiality.

Responsibilities

• Deliver exceptional customer service across multiple communication platforms.
• Assist the Guest Services Manager and Guest Relations Manager.
• Provide service both pre and post-travel.

Skills

Customer service

Excellent written communication

Excellent verbal communication

Multitasking

Professional demeanor

Job description

Success Recruit are currently working with a premium brand in the travel & hospitality sector, with offices based in South Essex, who are currently seeking a Guest Services Ambassador to join their growing, passionate team.

The successful candidate will work closely with the Guest Services Manager and Guest Relations Manager, and will be responsible for delivering exceptional customer service across the business’s multi-channel communication platforms - including telephone, email, and social media.

Expected qualifications

• Previous experience in customer service or retail - experience in the travel industry is desirable but not essential
• Excellent written and verbal communication skills
• The ability to multitask effectively and prioritise workload
• A professional, discreet manner and understanding of confidential issues

Rewards and benefits

• The opportunity to join a stable, growing company with a premium reputation
• A supportive and friendly team environment
• Hybrid working model after training (3 days in office, 2 from home - Wednesdays in-office required)
• Annual team socials and opportunities to travel

Job Specification / Purpose of the role

The Guest Services Ambassador will focus on providing impeccable customer service both pre and post-travel. All communication - wr...