Guest Services Agent - Leicester

Valor Hospitality; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Leicester is seeking Guest Services Agents to enhance the guest experience. You will ensure guests feel welcomed and cared for, providing proactive service during their stay. The position offers flexible shifts, on-the-job training, and competitive pay along with generous benefits. Ideal candidates will have strong people skills and a customer-focused approach.

Benefits

Exclusive discounts for staff

Valor team member rates at UK hotels

Discounted stays for friends and family

50% discount when dining

Free meals during shifts

High-street discounts

Cycle To Work Scheme savings

Generous refer-a-friend bonuses

Qualifications

• Ability to create genuine connections with people and provide delightful experiences.
• Open to flexible working shifts including evenings and weekends.

Responsibilities

• Make guests feel comfortable and welcomed during their stay.
• Provide proactive service and address guest needs.
• Ensure a delightful experience for guests.

Skills

People skills

Customer service orientation

Proactivity

Job description

• A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just 5 per month.
• Supporting your hospitality career growth.
• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

  Are you able to create genuine connection with people and provide moments of delight? If you are answering YES, then we want to hear from you.

• We are recruiting for Guest Services Agents to join our Food and Beverage team. You will be making our guests feel comfortable and looked after, making sure they are welcomed and cared for during their stay. You will be proactive and people focused, always looking to make an impact on the guests and bring smile to their faces. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training. In addition to competitive rates of pay, we also offer:
• Exclusive discounts for you, your friends and family.
• Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at 250.