Guest Services Agent

Red Carnation Hotels; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious hotel group is seeking a Guest Services Agent for their new hotel opening at 100 Princes Street, Edinburgh. This full-time role requires strong customer service skills, attention to detail, and previous experience in a luxury hotel environment. The successful candidate will welcome guests, manage profiles, and ensure a memorable stay. Join us in shaping this iconic 5-star hotel and enjoy great benefits including training, discounts, and recognition incentives.

Benefits

Professional training and development opportunities

Recommend friend bonus scheme

Free meals on duty

Discount on food and beverages

Complimentary uniform and dry cleaning

Increasing holiday allowance

Two paid volunteering days each year

Employee recognition incentives

Discounted accommodation rates

Staff Appreciation Party and recognition events

Qualifications

• Previous experience in a similar role in a luxury hotel environment is required.

Responsibilities

• Communicate with guests before and after their arrival.
• Maintain and update guest profiles and preferences.
• Welcome guests warmly upon arrival and use their names throughout their stay.

Skills

Excellent customer service skills

Interpersonal skills

Attention to detail

Job description

Guest Services Agent

• Brand New Opening in Edinburgh this April

Incredible benefits

Be part of something extra-ordinary! Join us for our iconic 5-star hotel opening of 100 Princes Street in Edinburgh, Scotland.

We are looking for a Guest Services Agent. This is a full-time role and will be reporting into the Guest Services Manager.

Working pattern : 5 days on and 2 days off / full time shift work

We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment.

As a Guest Services Agent you will be responsible for communicating with the guests before and after their arrival. You will maintain the guest’s profile updated and action regularly to update guest’s preferences and needs. Upon arrival you will receive guests with warm welcome while using the guest’s name throughout their stay.

Red Carnation Hotel Collection is a family‑owned hotelier business with 18 stunning properties all over the world.

We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally.

100 Princes Street will be our first hotel in Scotland.

The original building and its iconic features will be respectfully renovated, transforming it into an exclusive retreat on Edinburgh’s most famous street. With uninterrupted views of Edinburgh Castle, 100 Princes Street will replicate the boutique atmosphere of its sister property, Hotel 41, the most-loved hotel in London and TripAdvisor’s number one hotel in the English capital for over ten years.

What is in it for you?

• Professional, award winning training and development opportunities
• Recommend friend and family bonus scheme worth up to £600
• Free meals on duty
• Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
• Complimentary uniform and dry cleaning services
• Holiday allowance increasing with length of service up to 25 days
• Two paid volunteering days each year
• Free access to Employee Assistance Programme
• Hotel based recognition incentive (Employee of the month up to £200)
• Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
• Staff Appreciation Party and other Employee Recognition Events

At a glance :

• 100 Princes Street is home to 25 guest rooms and five suites.
• The hotel’s two signature suites – The Archibald and The Isobel – boast direct views of Edinburgh Castle.
• The interiors of 100 Princes Street are inspired by Scottish explorers and their travels.
• Scottish artisan weaver, Araminta Campbell, was commissioned to create five bespoke tartans for the hotel, that adorn the walls of every bedroom and suite.
• A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle.
• All guest rooms are equipped with every mod‑con, including charging points for a variety of devices.
• The Wallace is our all‑day lounge, dining room, well‑stocked bar, library and tasting room, guests can dine on delicious hearty fare, made using the freshest local produce while sipping on a single malt or artisan gin, or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.

Join us in this incredible opening and apply now!

We electronically scan and store a copy of your passport / visa and / or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.