Guest Service Supervisor

Global Partners LP; Northampton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive salaries

Health & Wellness benefits

401k match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, ensure smooth store operations, and deliver a positive guest experience. The role emphasizes coaching, policy adherence, and cash handling while maintaining clean store conditions and replenishing stock.

The position requires flexible hours, 18+ years old, and reliable transportation, with a focus on safety and guest satisfaction in a retail setting.

Qualifications

• Must be at least 18 years old to be considered.
• High School Diploma or equivalent required.
• Available to work flexible hours including days, nights, weekends, holidays.
• Reliable transportation is required.

Responsibilities

• Supervise employees to ensure they perform assigned tasks as directed by management.
• Coach employees by providing constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Follow safety, security, quality and store operations policies and procedures.
• Operate the POS system and maintain accurate cash levels.
• Ensure housekeeping tasks are completed (cleaning, dusting, sweeping, mopping, trash).
• Support 24/7 guest service programs and processes.
• Manage cash processes including deposits, lotteries, gift cards, and checks where applicable.
• Keep products replenished to maintain in-stock conditions.
• Address guest inquiries and handle complaints.
• Check in external and internal vendors per guidelines.

Skills

Supervision

Customer service

Cash handling

Vendor check-in

Safety compliance

Education

High School Diploma

Tools

POS system

Cash management software

Job description

Job Summary:

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

TheGlobal Spiritis how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Job Description:

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Additional Job Description:

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.,).
• Must have reliable transportation.
• High School Diploma High school diploma or equivalent

Pay Range:

$17.66 - $20.87

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Coins!We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.
• Health & Wellness- Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead– We offer 401k and a match component!
• Professional Development- We provide tuition reimbursement; this benefit is offered after 6 months of service.

What to Expect From the Hiring Process

We value passion and potential.

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.

Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

*Disclaimer: At Global Partners, we don’t use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it’s illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.