Guest Service Officer

Royal Caribbean Group; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cruise company in the United Kingdom is seeking a Guest Services Officer who is friendly and passionate about guest satisfaction. This role requires strong communication skills, the ability to resolve guest issues, and a willingness to work onboard for several months. Candidates must possess customer service experience and be able to communicate effectively in English and potentially additional languages.

Qualifications

• Minimum one-year experience in a customer contact position.
• Minimum one-year cash handling experience.
• Ability to communicate tactfully with guests and staff.

Responsibilities

• Actively listens and assists guests to resolve issues.
• Maintains a strong guest satisfaction disposition.
• Operates basic office equipment.

Skills

Customer service skills

Communication

Decision-making

Organizational skills

Education

Completion of high school or equivalent

Job description

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.