Guest Service Manager - Maternity Cover 12 Months

Cycas Hospitality UK Ltd; City Of London; On-site; GBP 31,000; Full time

Job summary

A prominent hotel management company in London is looking for a Guest Service Manager on a maternity cover basis. The role involves leading a team to ensure exceptional guest experiences and satisfaction. Ideal candidates will have strong communication skills, a passion for service, and experience in team development. This full-time position offers an annual salary of £30,887, along with various employee benefits including healthcare and continuous training.

Benefits

Employee discounted rates at managed hotels

Reward and celebration program

Free healthcare plan

Pension

Continuous paid training and development

Qualifications

• Excellent communication skills are essential for guest interactions.
• Ability to motivate and coach team members towards delivering excellent service.
• Experience in a customer-facing role with a focus on guest satisfaction.

Responsibilities

• Lead the team to deliver exceptional guest experiences.
• Ensure guest satisfaction is prioritized.
• Foster a positive team atmosphere.

Skills

Excellent communication skills

Proactive and efficient task completion

Experience in training and developing teams

Customer service orientation

Tools

MEWS

Job description

Guest Service Manager, Maternity Cover (12 months) – The Lincoln Suites, Kingsway (Holborn)

Our 2 Apart‑Hotels are based in the heart of London – The Lincoln Suites in Holborn & Stow Away in Waterloo. Both properties together have 74 suites & studio apartments fully equipped with everything our guests will need to make themselves settle in and feel at home – a comfy bed, an efficiently designed kitchenette and space to unwind as well as laundry facilities on site.

If you have an inner drive to love what you do – and do it well – and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

Both hotels are managed by Cycas Hospitality – we pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, to grow our company and each other. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

About the role

Reporting to the Senior Duty Manager, you will lead our team on shift to deliver exceptional guest experiences, placing our guest satisfaction at the heart of our team service. You will do this through being a great team leader, motivating and coaching your colleagues to deliver our world of care promise. Above all else you will bring a sense of fun and optimism to your role, helping to maintain a positive atmosphere that exists across our teams.

What you should bring to our team

• You will possess excellent communication skills.
• Your love for making guests stays memorable.
• Through your past experiences you can demonstrate how you have assisted with the training and developing of a team with a focus on providing exceptional guest experiences.
• Being proactive and completing tasks efficiently and following up where necessary.
• Proficiency with MEWS preferred but not essential.

Excellent Company Benefits

• Full Time £30,887.00 per annum pro rota.
• Exclusive employee discounted rate to Cycas managed hotels.
• Reward & Celebration program.
• Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe.
• Free Healthcare plan.
• Pension.
• Continuous paid Training & Development opportunities.
• We take having fun seriously.

About Cycas Hospitality

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we’ve created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great.

If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.