Guest Service Manager

The Hoxton Shoreditch; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic hospitality group is seeking a Guest Service Manager to lead their Front Office team at the Hoxton in Shoreditch, London. The successful candidate will inspire receptionists to create memorable guest experiences and ensure operational excellence. Responsibilities include managing rates, overseeing team dynamics, and maintaining the hotel's appearance. Ideal for candidates with a passion for hospitality and team leadership.

Responsibilities

• Support the running of day-to-day Front Office operations.
• Lead and motivate the reception team to ensure a great guest experience.
• Manage rates and overbooking levels to ensure full occupancy.
• Ensure the hotel's appearance is maintained and operational issues are resolved.

Job description

Company Description

We are looking for a Guest Service Manager to join us at The Hoxton, Shoreditch.

The Hoxton, Shoreditch, is where The Hoxton was born. Its where we first set out to do things a little differently, breaking rules about the way things are done. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch.

Job Description

What youll do

• Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests from when they arrive, over the course of their stay and until they get their bill and head off again
• Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions
• Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
• Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups

Qualifications

What were looking for

Hotel or leisure re...