Guest Service Manager

Platinum Recruitment Consultancy; England; On-site; GBP 34,000 - 40,000; Full time

Job summary

A prestigious 5-star hotel in Ascot is seeking a Guest Service Manager to oversee the Front of House operation. The ideal candidate will have experience in a luxurious setting, strong leadership abilities, and a commitment to providing exceptional guest experiences. This position offers a competitive salary of £34,000 plus service charge, along with various benefits including complimentary stays and learning opportunities.

Benefits

Complimentary stays at sister hotels

Free meals on duty

50% off food and beverage

Laundry service provided

Free parking on site

Refer a friend scheme

Learning and development opportunities

Regular social events to celebrate success

Qualifications

• Previous experience as a duty manager or similar within a luxury 5-star hotel environment.
• Strong leadership and communication skills.
• A guest-focused approach with excellent attention to detail.
• Confidence in managing a high-end Front of House operation.
• A car driver is essential.

Responsibilities

• Oversee the Front of House operation, ensuring smooth daily and nightly running.
• Anticipate guest needs and provide intuitive, seamless service.
• Act as an ambassador for the hotel, proactively engaging with guests throughout their stay.
• Communicate effectively across departments to enhance the guest experience.

Skills

Leadership skills

Communication skills

Guest-focused approach

Attention to detail

Job description

Overview

Guest Service Manager - £34,000 + service charge - Ascot

Join a prestigious 5-star hotel where exceptional service and guest experience are at the heart of everything you do. As a Guest Service Manager in Ascot, you'll lead the Front of House operation, ensuring every guest enjoys a seamless and memorable stay. This is a fantastic opportunity for an experienced duty manager or hospitality professional ready to take the next step in a luxury environment.

Benefits

• Complimentary stays at sister hotels
• Free meals on duty
• 50% off food and beverage
• Laundry service provided
• Free parking on site
• Refer a friend scheme
• Learning and development opportunities
• Regular social events to celebrate success

Key Responsibilities

• Oversee the Front of House operation, ensuring smooth daily and nightly running
• Anticipate guest needs and provide intuitive, seamless service
• Act as an ambassador for the hotel, proactively engaging with guests throughout their stay
• Communicate effectively across departments to enhance the guest experience through personalisation and attention to detail

What we're looking for

• Previous experience as a duty manager or similar within a luxury 5 star hotel environment
• Strong leadership and communication skills
• A guest-focused approach with excellent attention to detail
• Confidence in managing a high-end Front of House operation
• A car driver is essential

If you're ready to take the next step as a Guest Service Manager in Ascot, we'd love to hear from you. Apply now to join this renowned 5-star hotel team.

Job Number │ (phone number removed) / INDFOH

Location │ Ascot

Role │ Guest Service Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy