Guest Service Assistant (Christmas Casual)

Kew Green Hotels; Lincoln; On-site; GBP 10,000 - 40,000; Part time

Job summary

A hotel management company in Lincoln seeks a Guest Service Assistant for the holiday season. Responsibilities include serving guests, setting up festive events, and ensuring excellent customer service. Ideal for candidates passionate about guest relations and hospitality. This is a fixed-term role ending on December 31st, offering various employee benefits.

Benefits

Discounted food and beverage

24/7 Employee Assistance Line

Free access to Leisure Clubs

Qualifications

• Experience in a fast-paced, customer-facing role is an advantage.
• Passion for people and delivering outstanding customer service.

Responsibilities

• Serving guests across the bar, restaurant, and banqueting areas.
• Setting up for festive events with attention to detail.
• Supporting other areas of guest service as required.

Job description

The role

This is a fixed term role, ending on 31st December.

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience.

Guest Service Assistant (Cristmas Casual) duties include:

• serving guests across the bar, restaurant and banqueting areas throughout the festive season
• setting up for festive events, with a high level of attention to detail
• supporting other areas of guest service, such as breakfast and front office, as required
• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation
• following SOPs to ensure consistent hospitality for all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Food & Beverage Host, Banquet Host, Event Staff, Christmas Temp

This role reports directly to the Guest Service Manager

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [e-mail].

Benefits

Our rewards package includes:

• Discounted food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

While experience in a fast-paced, customer facing role would be an advantage, we're keen to hear from anyone with a passion for people and delivering outstanding customer service.

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact [e-mail] if you have any questions. We are committed to supporting any adjustments you may need.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today!