Guest Service Assistant

Holiday Inn Express Wakefield; Wakefield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Wakefield is seeking a Guest Service Assistant to provide exceptional service and create memorable experiences for guests. This role includes handling transactions, offering local insights, and contributing to various hotel operations. Ideal candidates have prior hotel experience, preferably at Reception, and possess strong communication and customer service skills. Competitive benefits and a supportive work environment are offered.

Benefits

Service Excellence Bonus

Real-time pay with Wagestream

Discounted stays

50% off food and drinks

Spa Discounts

Retail and cinema discounts

Career development programs

Superstar Awards

Long-Service Awards

Recommend a Friend bonus

Employee Assistance Programme access

Pension Scheme

Year-Round Incentives

Bereavement Leave

Qualifications

• Previous experience working in a hotel environment, preferably at Reception.
• Experience with Opera PMS would be advantageous.
• Ability to resolve customer challenges proactively.

Responsibilities

• Handle transactions and offer local insights.
• Create a warm atmosphere for guests.
• Involved in reservations, sales, and events preparation.

Skills

Strong communication skills

Excellent interpersonal skills

Flexibility and adaptability

Attention to detail

Tools

Opera PMS

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Guest Service Assistant (GSA), you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location.

In this multi‑skilled role, you may also be involved in reservations, sales and revenue, preparing and serving food and drinks, and organising the conference and events facilities.

About You

You’ll have previous experience working within a hotel environment, preferably on Reception, and it would be advantageous if you had experience with Opera PMS. Additionally :

• Strong communication skills through a variety of means
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non‑routine tasks
• High attention to detail and accuracy – great at managing one’s own time

About Us

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest‑focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future – for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits

• Service Excellence Bonus : Your hard work pays off. Service charge tips and gratuities add a well‑earned boost to your pay check,
• Get Paid in Real‑Time with Wagestream : Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real‑time,
• Stay, Relax and Recharge : Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well‑earned break,
• Delicious Discounts : Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts : Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts : Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us : From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards : Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Long‑Service Awards : Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank‑you for your commitment.
• Recommend a Friend : Bring great people into the team and earn a bonus when they join!
• 24 / 7 Support : We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme : Plan for your future with our pension plan, designed to help you build long‑term security.
• Year‑Round Incentives : Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.