Guest Service Assistant

RBH; Thatcham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group in Maidenhead is seeking a Guest Services Assistant to join their team at The Olde Bell. The ideal candidate will have outstanding communication skills and a can-do attitude. This full-time permanent role offers a competitive salary and excellent benefits, including discounted hotel rates and flexible working arrangements. The position requires you to wear multiple hats, ensuring exceptional service across various departments.

Benefits

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Responsibilities

• Assist guests as a Guest Service Agent.
• Work as a Receptionist and Food & Beverage Assistant.
• Support Housekeeping and ensure guest satisfaction.

Skills

Outstanding communication skills

Customer service experience

Can-do attitude

Computer literate

Job description

The Olde Bell , High St, Hurley, Maidenhead, Berkshire, SL6 5LX

SHARE : JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT THE OLDE BELL

What you'll be doing...

Reporting to the Guest Service Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at The Olde Bell. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant and Housekeeping - no shift is the same!

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service!

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Guest Service Assistant you will need the following qualities and skills.

• Outstanding communication skills
• Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up!
• A can-do attitude
• Computer literate with a professional telephone voice

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package,to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

International Talent Welcome : We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.

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Job Details

• Job Ref RBH14651
• Branch The Olde Bell
• Location Maidenhead
• Salary / Benefits Competitive Salary plus excellent benefits
• Contract type Permanent
• Hours Full Time
• Date posted 08 / 08 / 2024
• Closing date 21 / 09 / 2024

The Re-Invention Of The Traditional Inn

As one of the oldest inns in the World, The Olde Bell is a unique venue that has captured the essence of English hospitality and complimented it with chic tableware, divine textiles and simple understated luxury.

From the London glitterati to meandering souls that crave a classic countrywide retreat, guests can be assured of a sublimely chic experience whether they choose to eat, drink, host or sleep at our medieval inn.