Guest Service Assistant

Reception - HBH Birmingham; Park Central; On-site; GBP 8,000 - 10,000; Part time

Benefits offered by this job

Discounted hotel room rates for you

50% Discount on food & drink whilst on

Hilton Learning & Development platform

50% F&B discount at Hilton hotelswhen

Incentive schemes

Job summary

Hilton in the city centre is seeking a Guest Service Assistant/Receptionist on a 16 hour contract to welcome guests, manage check-ins and assist with reservations. You will provide information about the hotel and local area, handle calls and payments, and help keep the reception and dining areas in top condition.

Previous hotel reception or guest-facing experience is preferred. A positive, proactive attitude and strong communication skills are essential to delivering memorable guest experiences.

Qualifications

• Experience in hotel reception or guest-facing role preferred.
• Knowledge of hotel reception procedures and guest services.
• Strong communication skills with guests and team members.
• Sharp attention to detail when handling guest requests, reservations and payments.
• Able to think on your feet and stay positive in any situation.

Responsibilities

• Welcome guests on arrival with a warm, friendly check-in and check-out experience.
• Handle guest enquiries, requests and reservations to ensure guests feel well looked after.
• Provide information about the hotel and local area and assist guests throughout their stay.
• Manage reception calls, emails and day-to-day administrative tasks.
• Handle payments, billing and cash in line with hotel procedures.
• Prepare and serve drinks at the bar and assist with breakfast service as required.
• Keep reception, bar and kitchen areas clean and tidy.
• Follow all hotel, food safety and health and safety procedures.
• Go the extra mile for special requests to make guests’ stays memorable.

Skills

Guest service

Reception experience

Communication skills

Attention to detail

Team player

Positive attitude

Job description

Guest Service Assistant/Receptionist 16 Hour Contract

JOIN US!

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

The possibilities are endless with a career at Hilton.Come for the job, thrive in your career, and enjoy the journey of Making the Stay.

As a global hospitality company with 22 world‑class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.

OUR HOTEL

Located in the city center, with easy access to major road links. The hotel comprises of 285 bedrooms, 2 meeting rooms, bar & restaurant, fitness center and offers a free hot breakfast.

OUR BENEFITS

• Discounted hotel room rates for you and your friends & family
• 50% Discount on food & drink whilst on duty
• Hilton Learning & Development platform for all training requirements
• 50% F&B discount at Hilton hotelswhen staying on Team Member Rates
• Incentive schemes

And much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Welcome guests on arrival and provide a warm, friendly and efficient check-in and check-out experience
• Handle guest enquiries, requests and reservations, ensuring every guest feels well looked after
• Provide information about the hotel and local area and assist guests throughout their stay
• Manage reception calls, emails and day-to-day administrative tasks
• Handle payments, billing and cash accurately and in line with hotel procedures
• Prepare and serve drinks at the bar and assist with breakfast service as required
• Help with keeping reception, bar and kitchen areas clean and tidy
• Follow all hotel, food safety and health and safety procedures
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• Previous experience in a hotel reception or guest-facing role is preferred
• Knowledge of hotel reception procedures, reservations and guest services
• Strong communication skills, confident chatting with guests and working closely with team members
• Sharp attention to detail, particularly when handling guest requests, reservations and payments
• A natural problem-solver who can think on their feet and handle any situation with a positive attitude
• A team player who is happy to jump in and help wherever needed to keep things running smoothly
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same
• A genuine passion for delivering great customer service and creating memorable guest experiences