Guest Service Agent (Part Time)

Hilton; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent hotel chain in the City of London is seeking individuals to join their Front Office and Food & Beverage teams. The role emphasizes exceptional customer service, teamwork, and offers opportunities for career development. Benefits include competitive pay, smart uniforms, and various discounts, ensuring a rewarding work environment.

Benefits

Smart uniforms provided

Free and healthy meals when on duty

Opportunity for personal development

Discounted hotel nights

28 days holiday including bank holidays

Responsibilities

• Join the Front office team & Food & Beverage team to deliver an excellent guest experience.
• Take and deliver food and drinks orders, demonstrating exceptional levels of customer service.
• Friendly, positive, passionate and eager to be part of a team of like-minded professionals.

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary: £12.47 an hour + Service Charge (20 hours a week)

Benefits

• Smart uniforms provided
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusive Team Member’s areas

Responsibilities

• Join the Front office team & Food & Beverage team to deliver an excellent guest experience.
• Take and deliver food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
• Friendly, positive, passionate and eager to be part of a team of like-minded professionals.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.