Guest Service Agent: Front Desk & F&B Excellence

Hilton Worldwide, Inc.; Lulsgate Bottom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global hospitality firm is seeking a Guest Service Agent for their location at Bristol Airport. The role involves providing exceptional reception services, assisting guests from check-in to check-out, and ensuring a positive experience. The ideal candidate will have a positive attitude, strong communication skills, and previous experience in customer service. This position offers a competitive salary, career development opportunities, and various benefits including discounts and free uniform.

Benefits

Travel and food discounts

Free Car Park

Free bus fares

28 days holiday including bank holidays

Discounted meals on duty

Discounted dental and health cover

High street discounts

Free uniform

Personal development programmes

Qualifications

• Previous experience in a customer-focused industry.
• Calm, efficient, and organized individual.
• Demonstrated hospitality and guest service skills.

Responsibilities

• Provide exceptional reception services for guests.
• Assist with check-in/out and audit procedures.
• Deliver food and drink orders with exceptional service.

Skills

Positive attitude and good communication skills

Commitment to delivering high customer service

Attention to detail

Ability to multi-task

Professional manner

IT proficiency

Job description

A leading global hospitality firm is seeking a Guest Service Agent for their location at Bristol Airport. The role involves providing exceptional reception services, assisting guests from check-in to check-out, and ensuring a positive experience. The ideal candidate will have a positive attitude, strong communication skills, and previous experience in customer service. This position offers a competitive salary, career development opportunities, and various benefits including discounts and free uniform.