Guest Service Agent (Casual)

Hilton Worldwide, Inc.; Nuneaton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality company seeks a Guest Service Agent in Nuneaton. You will provide excellent customer service, handle guest queries, and manage reception tasks. Ideal candidates should have a positive attitude, communication skills, and the ability to multi-task. The role offers an hourly rate of £12.27 and includes benefits such as flexible working hours and free meals.

Benefits

Instant access to earned wages

Free meals when on duty

Modern Team Member areas

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely manner.
• Ensure an efficient reception experience for Guests.
• Maximize room occupancy using up-selling techniques.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

IT proficiency

Job description

Job Description - Guest Service Agent (Casual) (HOT0C150)

Job Description

Job Number:

HOT0C150

Work Locations

Hampton by Hilton Nuneaton Abbey Street, Nuneaton, CV11 5BU, GB

Hourly Rate of £12.27

A WORLD OF REWARDS

We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost.

Opportunity to work additional hours when you can.

Free and healthy meals when on duty.

Modern and inclusive Team Member’s areas.

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
• Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and/or other departments.
• Responsible for taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Follow company brand standards.

What are we looking for?

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Calm, efficient, and organized with great attention to detail.
• Ability to multi-task while maintaining a positive attitude when working with a Guest.
• Professional manner with an emphasis on hospitality and guest service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office