Guest Service Agent (Casual)

Hilton Worldwide, Inc.; Luton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality company is seeking a Casual Guest Service Agent at Hampton by Hilton Luton Airport. This role offers flexible hours and a rate of £12.27 per hour. Responsibilities include managing Guest check ins and queries, providing exceptional customer service, and maximizing room occupancy. Ideal candidates should have experience in customer service and possess strong communication skills.

Benefits

Instant access to earned wages

Free meals when on duty

Opportunity to work additional hours

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.

Responsibilities

• Ensure accurate processing of Guest check in/out procedures.
• Respond to Guest queries in a timely manner.
• Maximise room occupancy at best rates.

Skills

Customer service skills

Communication skills

IT proficiency

Positive attitude

Job description

Job Description - Guest Service Agent (Casual) (HOT0C1B5)

Job Description

Guest Service Agent (Casual)

Job Number:

HOT0C1B5

Work Locations

Hampton by Hilton Luton Airport 42-50 Kimpton Road Luton

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

Hourly Rate of £12.27 per hour

A WORLD OF REWARDS

We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost

Opportunity to work additional hours when you can

Free and healthy meals when on duty

Modern and inclusive Team Member’s areas

What will I be doing?

As a Guest Service Agent, you will support the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Casual Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Ensure accurate and efficient processing of the Guest check in/out procedures and Guest queries
• Respond to Guest queries in a timely and efficient manner
• Ensure that both the Front Office Manager and Reception Supervisors are aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend training courses, as necessary and required
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Casual Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office