Guest Service Agent

HILTON WORLDWIDE; Poole; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Poole seeks passionate individuals to join their Front Office and Food & Beverage teams. This role involves delivering food and drink orders while providing exceptional customer service to create memorable experiences for guests. Team members enjoy extensive benefits such as smart uniforms, free meals, career growth opportunities, and discounts on travel and dining. If you are friendly, positive, and eager to contribute to a welcoming environment, this position is for you. Come be part of a culture that celebrates inclusiveness and personal development.

Benefits

Smart uniforms provided

Free meals while on duty

Career development programs

Team member travel discounts

Holiday entitlement

Discounted dental and health cover

Qualifications

• Friendly and positive demeanor.
• Eager to provide excellent guest experiences.
• Passionate about hospitality.

Responsibilities

• Deliver food and drink orders to guests.
• Demonstrate exceptional customer service.
• Work collaboratively with front office and food & beverage teams.

Skills

Exceptional customer service

Teamwork

Food and beverage service

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary: £12.47 an hour + Service charge/Tips (30 hours a week)
A WORLD OF REWARDS

Benefits

• Smart uniforms provided
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.Hilton.Com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusive Team Member's areas

Job Description

You will join the Front office team & Food & Beverage team to deliver an excellent guest experience. You enjoy taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues. Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company