Guest Service Agent

Hilton; Cobham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading global hospitality company in Cobham is seeking team members for Front office and Food & Beverage roles at an hourly rate of £12.64. The position is maternity cover until July 2026. Ideal candidates will have a passion for hospitality, exceptional customer service skills, and a friendly demeanor. Enjoy opportunities for growth, including potential advancement to team leader positions. Join a team dedicated to delivering remarkable guest experiences.

Benefits

Free and healthy meals when on duty

Discounted hotel nights

High street discounts with Perks at Work

28 days holiday, increasing to 33

Discounted dental and health cover

Free Parking

Modern and inclusive Team Member’s areas

Qualifications

• Friendly and positive demeanor with a passion for hospitality.
• Ability to take and deliver food and drink orders.
• Eagerness to be part of a team.

Responsibilities

• Join the Front office team & Food & Beverage team.
• Deliver exceptional guest experience.
• Demonstrate exceptional levels of customer service.

Skills

Customer service

Teamwork

Food and beverage service

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Hourly Rate of £12.64 an hour

This is a Maternity Cover till the 31st of July 2026.

A WORLD OF REWARDS

• Smart uniforms provided

• Free and healthy meals when on duty

• Grow your Career your next position could beas F&B team leader or supervisor.

• Personal Development programmes designed to support you at every step of your career

• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

• Team Member Referral Program

• High street discounts: with Perks at Work

• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

• Discounted dental and health cover

• Free Parking

• Modern and inclusive Team Member’s areas

You will join the Front office team & Food & Beverage team to deliver an excellent guests experience.

You enjoy taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company