Guest Service Agent

Hilton Worldwide, Inc.; Cobham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality company in Cobham is looking for a Guest Service Agent to join their Food and Beverage Team & Reception. Responsibilities include delivering food and drink orders while providing exceptional customer service to enhance guest experiences. Candidates should be friendly, positive, and possess excellent communication skills. This role offers competitive pay and various career development opportunities.

Benefits

Free and healthy meals when on duty

Career development programs

Team Member Travel Program

Holiday: 28 days including bank holidays

Qualifications

• Must be friendly, positive, passionate, and eager to be part of a team.

Responsibilities

• Join the Food and Beverage Team & Reception.
• Provide friendly service to guests throughout their stay.
• Deliver food and drinks orders with exceptional customer service.

Skills

Excellent communication skills

Interpersonal skills

Job description

Overview

Job Description - Guest Service Agent (HOT0BXWP)

Guest Service Agent

Job Number: HOT0BXWP

Work Location: Hilton Cobham, Seven Hills Road South Cobham KT11 1EW

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary: £12.27 to £12.47 per hour + Service Charge (30 Hours a week)

Responsibilities

• You will join our Food and Beverage Team & Reception.
• You enjoy taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
• Provide friendly, positive, and proactive service to guests throughout their stay.

Qualifications & Qualities

• Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals?
• Excellent communication and interpersonal skills.

Benefits & Rewards

• Free and healthy meals when on duty
• Grow your career with personal development programmes designed to support you at every step of your career
• Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Additional information

• You will join our team Food and Beverage Team & Reception
• Every job makes the stay for our guests by delivering consistent, high-quality service