Guest Service Agent

Hilton Worldwide, Inc.; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in London is seeking a Guest Service Agent to join their Front Office team. You will provide exceptional reception services, ensuring a warm welcome and memorable experiences for guests. Candidates should be friendly, positive, and enthusiastic about customer service. This full-time role offers competitive pay and various benefits, including career growth opportunities and team member discounts.

Benefits

Free meals while on duty

Personal development programmes

Team Member Travel Program

Discounted health cover

Holiday: 28 days increasing to 33 days annually

Qualifications

• Friendly and positive attitude with passion for customer service.
• Ability to create memorable experiences for guests.
• Great knowledge of hotel facilities.

Responsibilities

• Provide reception services for guests.
• Ensure exceptional experience from check-in to check-out.
• Conduct audits as required.

Skills

Customer service

Teamwork

Communication

Job description

Guest Service Agent (HOT0C214)

Job Number:

HOT0C214

Work Locations

Hilton London Metropole Hotel
225 Edgware Road
London W2 1JU

WELCOME TO A WORLD OF OPPORTUNITIES
AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.

Please note this is a full time contract, working 39 hours a week

A WORLD OF REWARDS

• Hourly Rate: £13.39 plus incentives
• Smart uniform whites provided and laundered
• Free, healthy and high quality meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you
• A chance to make a difference through our Corporate Responsibility programmes
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas

A guest service agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office