Guest Relations Specialist: Wow Guests & Local Insights

Leonardo Hotels; City of Westminster; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading hospitality chain in England is seeking a Guest Relations Officer to engage with guests and enhance their experience. You will be the first point of contact, providing guidance and support in a vibrant hotel environment. Successful candidates should be friendly, adaptable, and capable of multitasking. Competitive perks include special rates on hotel rooms, training programs, and a company-wide recognition scheme.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Talent referral scheme

Wellbeing Calendar

Ongoing training programs

Qualifications

• Warm and friendly personality for guest interactions.
• Ability to create memorable experiences for guests.
• Strong communication skills to act as a point of contact.

Responsibilities

• Engage with guests to create memorable moments.
• Provide local recommendations for an enjoyable stay.
• Handle guests' queries efficiently.

Skills

Engaging with guests

Local recommendations

Multitasking

Promoting hotel services

Managing guests' queries

Job description

A leading hospitality chain in England is seeking a Guest Relations Officer to engage with guests and enhance their experience. You will be the first point of contact, providing guidance and support in a vibrant hotel environment. Successful candidates should be friendly, adaptable, and capable of multitasking. Competitive perks include special rates on hotel rooms, training programs, and a company-wide recognition scheme.