Guest Relations Officer

Leonardo Hotels; City of Westminster; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading hospitality chain in England is seeking a Guest Relations Officer to engage with guests and enhance their experience. You will be the first point of contact, providing guidance and support in a vibrant hotel environment. Successful candidates should be friendly, adaptable, and capable of multitasking. Competitive perks include special rates on hotel rooms, training programs, and a company-wide recognition scheme.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Talent referral scheme

Wellbeing Calendar

Ongoing training programs

Qualifications

• Warm and friendly personality for guest interactions.
• Ability to create memorable experiences for guests.
• Strong communication skills to act as a point of contact.

Responsibilities

• Engage with guests to create memorable moments.
• Provide local recommendations for an enjoyable stay.
• Handle guests' queries efficiently.

Skills

Engaging with guests

Local recommendations

Multitasking

Promoting hotel services

Managing guests' queries

Job description

As a Guest Relations Officer you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast‑paced environment of our hotel.

If you're our ideal Guest Relations Officer, you will:

• Enjoy engaging with guests and creating those "wow" moments – we love that our guests leave with a desire to come back!
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Feel confident to promote the services that we offer at the hotel
• Act as an approachable point of contact between guests and the team
• Be able to multitask and manage guests' queries efficiently

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job‑related training programmes with clear paths for progression

We're committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you're part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .