Guest Relations Manager — Flexible Shifts & VIP Service

Hilton; England; On-site; GBP 25,000; Part time

Job summary

A leading hospitality company in the UK is seeking a Guest Relations Manager to manage the needs of Guests and enhance their experience. Responsibilities include greeting Guests, managing VIP needs, and maintaining service standards across various hotel areas. Ideal candidates should have previous managerial experience and demonstrate strong leadership and communication skills. This is a Casual contract position with an hourly rate of £13.71, offering flexible shifts and various perks such as free meals on duty.

Benefits

Access to withdraw up to 40% of wages

Opportunity to work additional hours

Free meals when on duty

Free Parking

Modern Team Member areas

Qualifications

• Previous managerial level experience in Guest Relations or Hotel Reception function.
• Ability to listen and respond to demanding Guest needs.
• Excellent leadership, interpersonal and communication skills.

Responsibilities

• Meet, greet and direct Guests in the lobby area.
• Serve as the main contact for VIP Guests.
• Manage and resolve Guest complaints promptly.
• Ensure exceptional service in Reception, Lobby and Executive Lounge.
• Identify opportunities for up-selling and promoting hotel services.

Skills

Managerial experience in Guest Relations

Excellent leadership skills

Interpersonal and communication skills

Accountability

Resilience

Commitment to exceptional service

Job description

A leading hospitality company in the UK is seeking a Guest Relations Manager to manage the needs of Guests and enhance their experience. Responsibilities include greeting Guests, managing VIP needs, and maintaining service standards across various hotel areas. Ideal candidates should have previous managerial experience and demonstrate strong leadership and communication skills. This is a Casual contract position with an hourly rate of £13.71, offering flexible shifts and various perks such as free meals on duty.