Guest Relations Manager - Flexible Shifts & Perks

Hilton Worldwide, Inc.; Brighton; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading global hospitality company in Brighton is seeking a Guest Relations Manager (Casual). You will manage Guest needs, ensure an exceptional experience, and lead communication with VIPs. Ideal candidates have a managerial background in Guest Relations or Hotel Reception, excellent leadership, and communication skills. This role offers flexibility in scheduling and a competitive hourly rate. Join our team and contribute to making every stay magical.

Benefits

Instant access to earned wages

Opportunity for additional hours

Free meals while on duty

Free parking

Modern Team Member areas

Qualifications

• Previous managerial or senior supervisory level experience in Guest Relations or Hotel Reception.
• Commitment to delivering exceptional service.

Responsibilities

• Meet, greet and direct Guests in the lobby area.
• Serve as the main contact for VIP Guests, ensuring their needs are met.
• Manage and resolve Guest complaints promptly.
• Maintain exceptional service in all areas.
• Comply with hotel security and safety regulations.

Skills

Excellent leadership

Interpersonal skills

Communication skills

Ability to listen to demanding Guest needs

Resilience

Job description

A leading global hospitality company in Brighton is seeking a Guest Relations Manager (Casual). You will manage Guest needs, ensure an exceptional experience, and lead communication with VIPs. Ideal candidates have a managerial background in Guest Relations or Hotel Reception, excellent leadership, and communication skills. This role offers flexibility in scheduling and a competitive hourly rate. Join our team and contribute to making every stay magical.