Guest Relations Manager

HILTON WORLDWIDE; West End; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company in the United Kingdom is seeking a skilled professional to join their Front Office team. This role emphasizes delivering exceptional service to VIP guests and requires strong leadership and communication skills. As a member of the team, you will ensure every guest has a memorable stay by exceeding their expectations while coordinating with other departments. The position offers numerous personal development opportunities and benefits.

Benefits

Personal Development programmes

Team Member Travel Program

High street discounts

Holiday: 28 days including bank holidays

Discounted dental and health cover

Discounted Car Parking

Up to 4 weeks temporary accommodation for relocating

Qualifications

• Experience in leading a team within a hotel environment.
• Ambitious attitude towards customer service.
• Ability to liaise with multiple departments for guest satisfaction.

Responsibilities

• Deliver a VIP experience to every guest.
• Act as the main point of contact for VIP guests.
• Coordinate with all departments to exceed guest expectations.

Skills

Exceptional customer service

Excellent communication

Complaint handling

Problem solving skills

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow

Are you an ambitious hotelier, with experience in leading a team? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you!, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Discounted Car Parking
• Up to 4 weeks temporary accommodation if relocating at a discounted rate
• Modern and inclusive Team Member's areas

You will join the Front Office team, in the Reception areas of the hotel. You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one. You will act as a main point of contact for our VIP guests, leasing with all departments throughout the hotel to exceed their expectations.