Guest Relations & Community Engagement Lead

HOTTO POTTO LTD; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A hospitality business in central London is seeking a Client Relations Executive to enhance customer communication and external liaison. The ideal candidate will manage customer enquiries and support community engagement activities. Strong experience in client relations and a relevant degree in communications or management are preferred. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Experience in client relations, CRM-based roles, or project support.
• Proven ability to coordinate with stakeholders in a professional setting.
• Strong written and verbal communication skills.

Responsibilities

• Manage customer enquiries and feedback through various channels.
• Handle escalated complaints by coordinating with internal teams.
• Maintain relationships with regular guests and community partners.

Skills

Client relations

Communication skills

Organisational abilities

Education

Relevant degree in PR, business communications, or management

Tools

CRM tools

Job description

A hospitality business in central London is seeking a Client Relations Executive to enhance customer communication and external liaison. The ideal candidate will manage customer enquiries and support community engagement activities. Strong experience in client relations and a relevant degree in communications or management are preferred. This position offers a dynamic work environment and opportunities for professional growth.