Guest Relations Associate - Newport

The Celtic Collection; Newport; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prestigious hospitality group in Newport seeks a Guest Relations Associate to provide a warm and personalized experience for guests. This role involves being the first point of contact, handling inquiries with professionalism, and maintaining knowledge of all hotel services. Exceptional communication skills and a passion for hospitality are essential. Join a friendly team and enjoy various benefits including career development training, discounts, and a unique wellbeing program.

Benefits

Career development training from day one

Discounts on food & beverage and hotel stays

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Qualifications

• Excellent communication skills are essential.
• Experience in hospitality is preferred.
• Ability to provide a personalized experience for every guest.

Responsibilities

• Serve as the first point of contact for guests via phone and email.
• Maintain knowledge of all services offered by the hotel.
• Handle guest inquiries and requests with professionalism.

Skills

Excellent communication skills

Attention to detail

Exceptional service skills

Passion for hospitality

Ability to handle multiple tasks

Job description

Be the first point of contact for guests via phone and email, delivering a warm and helpful service.

Provide a personalised experience, ensuring every guest interaction feels special.

Maintain an in-depth knowledge of The Celtic Collection and all its services to assist guests effectively.

Work efficiently back of house, handling guest inquiries and requests with professionalism and attention to detail.

Benefits

• Access to career development training from day one.
• Discounts on food & beverage and hotel stays.
• Discounted leisure membership.
• Free GP virtual appointment service.
• 24/7 wellbeing helpline.
• NEST pension scheme.
• Social Club.
• Staff appreciation events.
• Monthly and end‑of‑year awards.

Growth & Recognition

• I am equipped, trained, and supported to do the best job I can.
• I am proud to be part of The Celtic Collection and would recommend it to others.
• I work in an inclusive, friendly, positive and constructive environment.
• I am encouraged to learn, grow and develop and to try new things in my role.
• I am thanked and recognised for the work I do, and my views and ideas are valued.
• I am crystal clear about our ambition, and I can contribute to it every day.

Qualifications & Skills

• Excellent communication skills, a passion for hospitality, and a keen eye for detail.
• The go‑to expertise for guest inquiries, providing accurate and helpful information across all outlets.
• Exceptional service skills towards guests and colleagues with professionalism and warmth.
• An in‑depth understanding of The Celtic Collection and all its services.
• Experience in handling multiple tasks efficiently while ensuring attention to detail in every interaction.
• Excellent verbal and written communication skills, creating a seamless guest experience.

Join the 'Greatest Story in Hospitality' by becoming one of our 'Hospitality Heroes' as a Guest Relations Associate based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from 'Manor to Marina'.