Guest Relations Advisor

Morgan Hunt UK Limited; Hamilton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A hospitality management business based in Hamilton is seeking a motivated individual for a full-time customer service role. The successful candidate will maintain guest relationships and assist with various operational tasks, including handling enquiries and processing payments. Flexibility in working hours, including evenings and weekends, is essential, and experience in hospitality or sales is highly valued. This position offers a salary range of £25,000–£30,000.

Qualifications

• Experience working in a customer service environment preferred.
• Flexibility on shifts and able to work evenings and weekends.
• Ability to work from home is necessary.

Responsibilities

• Maintain guest relationships and assist with check-ins.
• Process payments and deposits timely.
• Handle accommodation enquiries effectively.
• Liaise with maintenance teams for timely resolutions.
• Maintain safety records according to regulations.

Skills

Customer service experience

Sales experience

Organisational skills

Problem-solving abilities

Attention to detail

Familiarity with social media platforms

Tools

Multiple software systems

Job description

Your New Company

The organisation operates within the wider accommodation and hospitality space, delivering professionally managed living solutions for guests seeking flexibility, comfort, and reliability. It takes a quality‑led approach to its operations, placing importance on well‑designed spaces, clear standards, and efficient service delivery. The business is privately run and continues to adapt to changing market demands, with a focus on sustainable growth, continuous improvement, and building long‑term value. Team members are encouraged to take ownership, contribute ideas, and play an active role in shaping how the organisation evolves.

Are you a hardworking, enthusiastic individual passionate about customer service, then we want to hear from you.

What they are looking for:

• Someone with previous customer service and sales experience
• Ideally an individual with experience within the hospitality background
• Someone who takes ownership of customer issues, solves problems and is quick to react to queries
• Good organisational skills and the ability to prioritise and time manage effectively
• Confident negotiator and the ability to communicate clearly and effectively with all relevant teams
• Someone who shows good attention to detail and is able to work multiple software system
• Highly motivated and able to work in a fast‑paced environment
• Someone who is confident using various social media platforms
• We are a small dynamic team so we are looking for someone who is used to working in a team environment

What you'll be doing:

Your role will be to work across all departments within the business with the main duties will include:

• Maintaining guest relationships and the smooth process for checking guests in to the property and throughout their stay
• Ensuring all payments/deposits are processed in a timely manner
• Dealing with accommodation enquiries.
• Liaising with maintenance teams
• Using multiple software's in the day to day running of the business
• Maintaining safety records.
• Ensure compliance with relevant laws/regulations
• Complete property inspections.
• Deal with any complaints as they arrive as per our company complaints policy
• Creating long term relationships with owners and clients.
• Effective use of different social media platforms to drive engagement

Location and Commitments:

• Full Time
• Working from their Hamilton office
• Flexible hours within the office and must be available to answer telephone enquiries at evenings and weekends (this will be on a rotational basis). 9-2pm in the office and your remaining shift working from home covering either the 2-5.30pm shift or the 5.30-9pm shift
• Salary £25-£30k

Candidate requirements:

• Experience working in a customer service environment
• Sales experience
• UK driving licence and own car
• Flexibility on shifts and able to work evenings and weekends
• Ability to work from home
• Hospitality experience would be an advantage but not essential
• Digital marketing/social media experience would be advantageous

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.