Guest Operations Specialist SOU

Signature Aviation Limited; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aviation services provider in Southampton seeks a Guest Operations Specialist to ensure smooth airport operations for private flights. This role involves customer interaction, managing ramp services, and providing excellent service tailored to VIP clients. Candidates should have prior aviation experience, strong interpersonal skills, and the ability to work under pressure. A valid driving license and a commitment to safety are essential. Join a dynamic team committed to delivering exceptional experiences.

Qualifications

• Previous experience within aviation in a similar role.
• Ability to work accurately under pressure.
• Understanding of VIP customer expectations.

Responsibilities

• Coordinate arrival and departure of clients’ aircraft.
• Provide exceptional customer service to all passengers.
• Carry out ramp services such as towing and marshalling.
• Assist with invoicing queries and cross-check invoices.
• Support security team in preparing passenger screening.

Skills

Customer service skills

Schedule management

Interpersonal skills

Attention to detail

Flexibility

IT proficiency

Job description

Guest Operations Specialist

Southampton

Full time contract

Who we are:

We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879. Business and private aircraft customers land their aircraft with us, and we do everything we can to deliver a truly exceptional service, we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.

We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia. We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

What you'll be doing:

As Guest Operations Specialist you will help coordinate the smooth running of our Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport.

You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers’ aircraft.

Main Duties:

• Assist the day to day operations of the base.
• Provide exceptional customer service to all passengers, visitors and crew visiting the location.
• Carry out ramp services as required for the operation (this will include services such as marshalling, towing, pushback, headset, toilet, water, fuel, baggage on load/offload, GPU, steps) as directed by the customer and supervisor.
• Liaise with customers and provide information relevant to flight requirements.
• Assist customers and suppliers with their invoicing queries and pro-actively look to cross check invoices to ensure accurate billing.
• Assist the security team in preparing the screening of passengers and luggage.
• Guarantee the correct level of supplies such as tea, coffee, soft drinks and biscuits within VIP lounge areas are upheld and ensure the highest level of cleanliness and presentation of all VIP areas.

About You:

• Previous experience within aviation in a similar role.
• Brilliant at managing schedules.
• Ability to work accurately under pressure in an operational environment.
• Excellent customer service skills.
• Understanding of VIP customer expectations and proven anticipation of needs.
• Flexibility of start and finish times within the shift pattern.
• Willingness to learn new skills, with full training provided.
• Excellent interpersonal skills.
• Qualifies to hold a full airport ID.
• Understanding of customs and immigration formalities.
• IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, Outlook etc, with the ability to be trained on business-specific systems.
• Valid and clean driving license.
• Serious about safety.
• Additional languages are desirable but not essential.