Guest Experience Supervisor – Reception & Night

Front Office - Newcastle; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel in Newcastle upon Tyne is looking for a Front Office Manager to oversee service standards for the reception and night team. The role requires a minimum of 2 years of management experience in a hotel environment, a solid grasp of Central Reservations Systems, and excellent customer service skills. The successful candidate will assist guests, manage team dynamics, and ensure compliance with company standards, while also contributing to financial performance. This is a full-time role with competitive benefits.

Benefits

On site staff parking

Use of hotel gym during off peak hours

Range of staff incentives

Qualifications

• Minimum of 2 years’ experience in a Front Office environment at management level, preferably within a hotel.
• Knowledge of Central Reservations Systems.
• Excellent communication and customer service skills.
• Highly motivated and a good team player.

Responsibilities

• Assist all guests in a sincere and courteous manner.
• Anticipate guests' needs to enhance satisfaction.
• Handle check in and out procedures as per standards.
• Maintain cleanliness and standards in the department.
• Ensure punctual and courteous team behavior.

Skills

Communication skills

Customer service skills

Team management

Influencing skills

Motivation and enthusiasm

Education

2 years' experience in Front Office management

Tools

Central Reservations Systems

Job description

A leading hotel in Newcastle upon Tyne is looking for a Front Office Manager to oversee service standards for the reception and night team. The role requires a minimum of 2 years of management experience in a hotel environment, a solid grasp of Central Reservations Systems, and excellent customer service skills. The successful candidate will assist guests, manage team dynamics, and ensure compliance with company standards, while also contributing to financial performance. This is a full-time role with competitive benefits.