Guest Experience Supervisor - Front Desk

Harbour Hotels; Guildford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel brand in Guildford is seeking a Reception Supervisor to deliver exceptional customer service as the first point of contact. Candidates should have a minimum of 2 years experience in a hotel reception role, an engaging personality, and a strong command of English. The position offers opportunities for career progression within the Harbour Hotels Group, as well as unique training and employee benefits, including discounts and meals on duty.

Benefits

Progression opportunities

Career pathways

On-job training

Hotel stay discounts

Employee Assistance Program

Qualifications

• Minimum of 2 years experience in a hotel reception role.
• Trained in OPERA is preferable but training will be provided.

Responsibilities

• Assist in providing ultimate customer service.
• Be the first point of contact for guests.

Skills

Customer service skills

Engaging personality

Excellent English (written and spoken)

Tools

OPERA POS system

Job description

A prestigious hotel brand in Guildford is seeking a Reception Supervisor to deliver exceptional customer service as the first point of contact. Candidates should have a minimum of 2 years experience in a hotel reception role, an engaging personality, and a strong command of English. The position offers opportunities for career progression within the Harbour Hotels Group, as well as unique training and employee benefits, including discounts and meals on duty.