Guest Experience Specialist — Upsell & Service Excellence

VILLAGE HOTEL BUGIS; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hospitality establishment in Greater London is seeking a dedicated individual for a guest service role. The ideal candidate will provide efficient service, handle guest inquiries, and maintain hotel security procedures. Applicants should have a positive attitude, excellent public relations skills, and a minimum of one year of experience in hospitality. Enjoy benefits such as medical coverage, flexible leave, and annual health screening.

Benefits

Medical benefits

Flexible leave

Birthday vouchers

Annual health screening

Insurance coverage

Qualifications

• Ability to perform rotating shifts.
• Positive attitude and outgoing personality required.
• Minimum 1 year experience in a similar role in the hospitality industry.

Responsibilities

• Provide courteous and efficient service to guests.
• Handle guest complaints and report to supervisor when necessary.
• Ensure guest room security and adhere to emergency procedures.

Skills

Public relations skills

Positive attitude

Communication skills

Education

Minimum GCE 'O' Level

Tools

Opera system

Job description

A prominent hospitality establishment in Greater London is seeking a dedicated individual for a guest service role. The ideal candidate will provide efficient service, handle guest inquiries, and maintain hotel security procedures. Applicants should have a positive attitude, excellent public relations skills, and a minimum of one year of experience in hospitality. Enjoy benefits such as medical coverage, flexible leave, and annual health screening.