Guest Experience Specialist - Growth & Perks

Grupo SmartRental; Manchester; On-site; GBP 20,000 - 25,000; Part time

Job summary

A hospitality management company in Manchester is looking for a guest relations officer to assist with billing, check-ins, and inquiries. The ideal candidate has at least one year of experience in a similar role and a high level of English. Additional language skills will be valued. This part-time position offers competitive compensation and opportunities for professional development, as well as discounts across various sectors.

Benefits

Competitive salary

Professional development opportunities

Discounts on hotels and events

Qualifications

• At least 1 year of previous experience in a similar position.
• High level of English; other languages will be valued.

Responsibilities

• Help with guest billing and administrative functions.
• Participate in guest check-in/check-out processes.
• Provide information and recommendations to guests.
• Address guest requests and concerns with empathy.
• Answer queries via phone and email.

Skills

Guest relations management

Problem-solving

Communication skills

Empathy

Multilingualism

Tools

Hotel management software (PMS)

Job description

A hospitality management company in Manchester is looking for a guest relations officer to assist with billing, check-ins, and inquiries. The ideal candidate has at least one year of experience in a similar role and a high level of English. Additional language skills will be valued. This part-time position offers competitive compensation and opportunities for professional development, as well as discounts across various sectors.