Guest Experience Shift Leader

Norland; Hessle; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible shifts

33% brand discount across brands

20% discount for friends/family

Wagestream finance toolkit

Pension

28 days holiday

Shopping discounts

Free shares

Employee helpline

Team socials

Job summary

Norland is seeking a Shift Supervisor for its Sizzling Pub & Grill brand in the UK. You will welcome guests, lead a small team, and help drive exceptional service with a focus on training and development.

A warm, professional presence and passion for hospitality are essential to creating memorable experiences. As part of Mitchells & Butlers, you’ll enjoy a competitive salary and benefits, flexible shifts, and opportunities to grow within a beloved pub group that values teamwork and guest

Qualifications

• Experience in hospitality and guest service.
• Ability to lead a small team and train staff.
• Commitment to high standards of service and cleanliness.

Responsibilities

• Be part of the day-to-day running of the site, hosting guests and leading the team.
• Act as shift leader and role model for colleagues.
• Support training and maintain high standards of cleanliness and safety.
• Contribute to a welcoming, energetic team environment for guests.

Skills

Guest service

Team leadership

Training others

Hospitality excellence

Job description

Norland is seeking a Shift Supervisor for its Sizzling Pub & Grill brand in the UK. You will welcome guests, lead a small team, and help drive exceptional service with a focus on training and development.

A warm, professional presence and passion for hospitality are essential to creating memorable experiences. As part of Mitchells & Butlers, you’ll enjoy a competitive salary and benefits, flexible shifts, and opportunities to grow within a beloved pub group that values teamwork and guest