Guest Experience & Reservations Leader - Flexible Hours & Growth

Buzzworks Holdings; Scotland; Presencial; GBP 35.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discount 40%

Training & development

Career progression

Flexible working

Extra holidays after 1, 3 and 5 years

Stream App & earned pay

Wellbeing support

Best Companies recognition

Descripción de la vacante

Buzzworks is seeking a Guest Experience & Reservations Team Leader to drive outstanding service across our restaurants, bars and rooms. You will lead the reservations team, coach staff and ensure every guest feels welcomed and valued.

You'll optimise diary management, handle guest concerns with care, produce insights from booking data and ensure seamless room reservations, while maintaining Buzzworks' warm, professional tone.

Formación

• Lead and develop your team: Recruit, coach and support the reservations team, setting clear expectations and holding everyone accountable for delivering great guest service.
• Keep our systems running smoothly: Manage our customer service and reservations systems, keeping guest information, booking details and records accurate and up to date.
• Handle guest concerns with care: Be the first point of escalation for complaints, listening carefully and working with venue teams to find timely, thoughtful resolutions.
• Make the most of every diary: Work closely with venues to maximise bookings, manage availability and spot opportunities to fill quieter periods while protecting the guest experience.
• Turn booking data into useful insight: Produce clear reports on reservations and booking trends, helping teams understand performance and take action.
• Support seamless rooms reservations: Oversee accommodation bookings, ensuring accurate details, clear communication and a smooth handover to our hotel teams.
• Be our voice in guest feedback: Monitor and respond to guest reviews in a warm, professional Buzzworks tone, sharing praise and highlighting opportunities to improve.

Responsabilidades

• Lead and develop your team: Recruit, coach and support the reservations team, setting clear expectations and holding everyone accountable for delivering great guest service.
• Keep our systems running smoothly: Manage our customer service and reservations systems, keeping guest information, booking details and records accurate and up to date.
• Handle guest concerns with care: Be the first point of escalation for complaints, listening carefully and working with venue teams to find timely, thoughtful resolutions.
• Make the most of every diary: Work closely with venues to maximise bookings, manage availability and spot opportunities to fill quieter periods while protecting the guest experience.
• Turn booking data into useful insight: Produce clear reports on reservations and booking trends, helping teams understand performance and take action.
• Support seamless rooms reservations: Oversee accommodation bookings, ensuring accurate details, clear communication and a smooth handover to our hotel teams.
• Be our voice in guest feedback: Monitor and respond to guest reviews in a warm, professional Buzzworks tone, sharing praise and highlighting opportunities to improve.

Descripción del empleo

Buzzworks is seeking a Guest Experience & Reservations Team Leader to drive outstanding service across our restaurants, bars and rooms. You will lead the reservations team, coach staff and ensure every guest feels welcomed and valued.

You'll optimise diary management, handle guest concerns with care, produce insights from booking data and ensure seamless room reservations, while maintaining Buzzworks' warm, professional tone.