Guest Experience Receptionist – Luxury Front Desk

Malmaison Hotel Du Vin Holdings Limited; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global hospitality leader is seeking a Receptionist to enhance guests' arrival experience at their UK properties. The ideal candidate will excel in customer service and possess strong communication skills. Responsibilities include running day-to-day reception activities, addressing guest needs, and maintaining high service standards. This position offers competitive pay and various employee benefits, including training and wellness initiatives.

Benefits

Discounted staff rates

Fully funded apprenticeship programmes

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Uniform provided

Wellness initiatives

Instant pay access through Wagestream

Employee Assistance Programme

Qualifications

• Proven experience in a similar role.
• Excellent attention to detail and time management skills.
• Enthusiastic individual passionate about customer service.
• Enjoy working as part of a team.
• Eligibility to work in the UK.

Responsibilities

• Contribute to guests' first impressions at check-in.
• Deliver exceptional customer service at the front desk.
• Handle guest queries and requests efficiently.

Skills

Customer service

Attention to detail

Time management

Teamwork

Communication

Problem solving

Job description

A global hospitality leader is seeking a Receptionist to enhance guests' arrival experience at their UK properties. The ideal candidate will excel in customer service and possess strong communication skills. Responsibilities include running day-to-day reception activities, addressing guest needs, and maintaining high service standards. This position offers competitive pay and various employee benefits, including training and wellness initiatives.