Guest Experience Receptionist — Hospitality Pro

Malmaison; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hotel group in Cheltenham is seeking a friendly and energetic Receptionist to join their team. Responsibilities include managing guest experiences, handling queries, and creating lasting memories. Ideal candidates should demonstrate a passion for hospitality and customer service excellence. This full-time position offers competitive pay and generous company benefits including apprenticeship opportunities and health plans.

Benefits

Heavily discounted staff room rates

Discounted friends and family room rates

35% off dining

Fully funded apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral schemes

Complimentary stays for anniversary

Employee Assistance Programme

Qualifications

• Passionate about providing excellent customer service.
• Ability to manage guest queries with professionalism.
• Desire for internal development and progression.

Responsibilities

• Act as the first and last point of contact for guests.
• Ensure a high standard of guest experience.
• Strive to exceed guest expectations daily.

Skills

Customer service

Hospitality charm

High standards

Communication

Job description

A renowned hotel group in Cheltenham is seeking a friendly and energetic Receptionist to join their team. Responsibilities include managing guest experiences, handling queries, and creating lasting memories. Ideal candidates should demonstrate a passion for hospitality and customer service excellence. This full-time position offers competitive pay and generous company benefits including apprenticeship opportunities and health plans.