Guest Experience Receptionist

Rooms/ Front of House - The Londoner; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel in the heart of London is seeking an experienced Receptionist for its Front of House team. The ideal candidate will have a background in hotel reception, particularly in a 4- or 5-star establishment, and possess excellent customer service skills. Responsibilities include managing guest check ins and outs, ensuring exceptional service delivery, and maintaining a proactive approach to guest needs. This role offers competitive benefits such as a generous holiday allowance, complimentary meals, and opportunities for promotion.

Benefits

Competitive salary

28 days holiday per annum

Complimentary hot meals

Recommend a friend scheme up to £500

Annual complimentary night stays

Preferential accommodation rates

Access to discount platform

Company pension scheme

Regular social events

Access to company doctor

Online learning platform

Opportunities for promotion

Qualifications

• Previous hotel reception experience required ideally within a 4- or 5-star hotel.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Responsibilities

• Handle all aspects of the guest journey during check in and check outs.
• Respond to all guest communication professionally.
• Anticipate guest needs to ensure satisfaction during their stay.

Skills

Attention to detail

Customer service skills

Impeccable command of English

Tools

Opera

Office 365

Sales Force

Review Pro

Job description

A prestigious hotel in the heart of London is seeking an experienced Receptionist for its Front of House team. The ideal candidate will have a background in hotel reception, particularly in a 4- or 5-star establishment, and possess excellent customer service skills. Responsibilities include managing guest check ins and outs, ensuring exceptional service delivery, and maintaining a proactive approach to guest needs. This role offers competitive benefits such as a generous holiday allowance, complimentary meals, and opportunities for promotion.