Guest Experience Pro & Brand Ambassador (Reception)

Staycity Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading urban aparthotel brand is seeking enthusiastic individuals to act as Brand Ambassadors, ensuring that every guest experience is exceptional. Successful candidates will have excellent communication skills and a positive attitude, helping to create lasting impressions. While prior experience is beneficial, full training will be provided. The role includes unique perks such as paid family leave and discounted rates on overnight stays, making it ideal for vibrant, customer-focused team players.

Benefits

Paid family leave (>1 year of service)

Flexible working patterns

Bonus scheme for high performers

Discounted overnight stays for employees and family

Refer and earn scheme

Cycle to work scheme

Education support

Volunteer days

Employee Assistance Program (EAP)

Extra day off for birthday

Qualifications

• Previous experience in a similar property is helpful but not required due to training provided.
• Confidence in communication is essential to create lasting impressions.
• Willingness to embrace kindness and mutual respect in the workplace.

Responsibilities

• Act as a Brand Ambassador and represent the company with enthusiasm.
• Ensure guests have a great first impression with excellent communication.
• Show exceptional attention to detail while managing guest interactions.

Skills

Excellent communication skills

Organisational skills

Interpersonal skills

Attention to detail

Positive attitude

Tools

Opera

Job description

A leading urban aparthotel brand is seeking enthusiastic individuals to act as Brand Ambassadors, ensuring that every guest experience is exceptional. Successful candidates will have excellent communication skills and a positive attitude, helping to create lasting impressions. While prior experience is beneficial, full training will be provided. The role includes unique perks such as paid family leave and discounted rates on overnight stays, making it ideal for vibrant, customer-focused team players.