Guest Experience Manager — Service Excellence Leader

Kew Green Hotels; Clifton; On-site; GBP 28,000 - 35,000; Full time

Job summary

A hospitality management company in the United Kingdom is seeking a Guest Service Manager to lead guest services and ensure excellence. The role involves influencing the guest experience, fostering a positive service culture, and collaborating with team members to exceed expectations. Ideal candidates should possess strong leadership skills and a passion for enhancing guest journeys. Attractive discounts and comprehensive employee support are included in the rewards package.

Benefits

Annual Conference Event and Awards

Career development opportunities

Attractive discounts at major retailers

Employee discounts in hotels

50% off food and beverage

24/7 Employee Assistance Line

Free access to Leisure Clubs

Qualifications

• Strong leadership skills to inspire and empower the team.
• A service-oriented attitude to exceed guest expectations.
• A passion for enhancing the guest experience.

Responsibilities

• Orchestrate seamless operation of guest services.
• Collaborate with departments to elevate service levels.
• Handle guest requests with precision and promptness.

Skills

Leadership skills

Service-oriented attitude

Sales culture fostering

Guest experience enhancement

Job description

A hospitality management company in the United Kingdom is seeking a Guest Service Manager to lead guest services and ensure excellence. The role involves influencing the guest experience, fostering a positive service culture, and collaborating with team members to exceed expectations. Ideal candidates should possess strong leadership skills and a passion for enhancing guest journeys. Attractive discounts and comprehensive employee support are included in the rewards package.