Guest Experience Manager | Hotel Reception Lead

Malmaison Belfast; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Brighton seeks a Reception Manager to provide excellent service and manage a small team. This role involves ensuring guests have a memorable experience and maintaining high service standards. The ideal candidate will have experience in hotel reception and be familiar with the Opera reservations system. This position offers a permanent contract with opportunities for internal development within the company.

Qualifications

• Experience working in a hotel reception required.
• Ability to manage a small team and perform Duty Manager responsibilities.

Responsibilities

• Be the face of our hotel and ensure guests have a memorable experience.
• Manage a small team within the property and perform Duty Manager duties.
• Set the tone for guests' visits and ensure high standards.

Skills

High standards of service

Team management

Customer service

Tools

Opera reservations system

Job description

A leading hotel chain in Brighton seeks a Reception Manager to provide excellent service and manage a small team. This role involves ensuring guests have a memorable experience and maintaining high service standards. The ideal candidate will have experience in hotel reception and be familiar with the Opera reservations system. This position offers a permanent contract with opportunities for internal development within the company.