Guest Experience Manager — Front Desk & Team Lead

Eden Hotel Collection Careers; Highweek; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious hotel group in Highweek seeks an experienced Assistant Reception Manager. You will enhance the guest experience by leading the front office team and ensuring great service from check-in to check-out. Ideal candidates will possess strong customer service skills, attention to detail, and a warm, genuine approach. This role offers generous leave, tips, and perks to support your wellbeing.

Benefits

31 days leave, increasing to 33 with service

Monthly tips, shared gratuities

Exclusive savings at 800+ retailers

Health & wellness plans

Cycle-to-work and EV leasing options

Discounted stays and services

Free meals and uniform

Financial and mental wellbeing support

Qualifications

• Genuine and warm approach with excellent people skills.
• Ability to lead and support the front office team.
• Previous management experience preferred.
• Strong proficiency in IT and attention to detail.
• Good written and spoken English.

Responsibilities

• Be the first or last point of contact for guests.
• Shape guests' first and last impressions.
• Work closely with other departments to enhance guest experience.
• Answer incoming calls and allocate rooms.
• Prepare guests' bills.

Skills

Customer service skills

Attention to detail

IT skills

Communication skills

Team leadership

Job description

A prestigious hotel group in Highweek seeks an experienced Assistant Reception Manager. You will enhance the guest experience by leading the front office team and ensuring great service from check-in to check-out. Ideal candidates will possess strong customer service skills, attention to detail, and a warm, genuine approach. This role offers generous leave, tips, and perks to support your wellbeing.