Guest Experience Manager

Parkdean Resorts; Holywell; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Guest Experience Manager to enhance guest satisfaction and create unforgettable memories. This role involves ensuring that holiday accommodations exceed expectations, managing budgetary costs, and fostering collaboration among teams to deliver exceptional service. If you're a fun-loving people person who thrives in a vibrant environment, this opportunity offers a clear pathway for career progression and development. Join a family-oriented team where your contributions will make a meaningful impact every day.

Benefits

25% discount on holidays

Stand-by breaks at discounted rate

30% off food & drink

Clear career pathways

In-house incentives & competitions

Qualifications

• Experience in customer service roles, preferably in hospitality.
• Strong communication skills and ability to manage budgets.

Responsibilities

• Ensure holiday accommodation meets customer expectations.
• Manage budgetary costs for holiday sales and monitor performance.
• Collaborate with park teams to maintain high service standards.

Skills

Customer Service

Budget Management

Communication Skills

Collaboration

Education

High School Diploma

Relevant Experience in Hospitality

Job description

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Guest Experience Manager

Holywell Bay Holiday Park, Cornwall

Are you a fun loving people person looking for a career with a little more life? Join us as a Guest Experience Manager, where guest experience comes first and creating amazing memories is second nature.

The Role

• Ensure that holiday accommodation meets and exceeds customer expectations and constantly review accommodation ensuring any issues are fed back to relevant departments
• Ensure that the reception area is customer focused and that all point of sale materials including flyers and promotions are correct, maintained and up to date
• Ensure that all communication lines, telephones & operational hours are managed and handled in a timely manner
• To ensure that all gas and electrical testing is carried out within the agreed timescale
• Manage budgetary costs for holiday sales and monitor and maintain effective cost controls
• Work in collaboration with all park teams and central support to ensure all standards across all areas are operating at a high level and offering a great service to customers.

PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk and expects all Team Members to share this commitment. Background checks including DBS (or equivalent) will be carried out.

At Parkdean Resorts we don't leave unforgettable moments to chance.

We pitch in, we work hard, and we grow, challenging and inspiring each other to make great things happen every, single, day. We're the people people, Parkdean people - we're family, creating amazing memories together.

What we live by & what we look for

Care | we care about our guests, our people and our communities.
Pace | we make great things happen, making the most of every minute.
Difference | we celebrate difference and encourage each other to be ourselves.
Belonging | we're family, offering a home away from home where people feel safe.
Value | we value all.

Parkdean perks:

• 25% discount on holidays for friends, family & you
• Stand-by breaks available at a discounted rate
• 30% off food & drink
• Clear career pathways, with development & progression
• In house incentives & competitions

Creating amazing memories is in our DNA - is it in yours?