Guest Experience Manager

The Kensington; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A renowned luxury hotel in London seeks a passionate Guest Experience Manager to ensure guests feel valued and cared for during their stay. In this role, you will oversee daily operations, leading a dedicated team to deliver exceptional service in a warm, welcoming environment. The ideal candidate has a solid background in luxury hospitality and a natural ability to create memorable experiences for guests. Join us in making The Kensington one of London's most loved 5-star hotels.

Qualifications

• Experience in luxury hospitality, preferably in a 5-star environment.
• Natural leadership qualities and ability to motivate a team.
• Strong interpersonal skills to create memorable guest experiences.

Responsibilities

• Manage daily operations ensuring smooth service delivery.
• Lead and support your team to provide excellent service.
• Anticipate guest needs and add thoughtful personalized touches.

Skills

Leadership

Attention to detail

Problem-solving

Job description

The Kensington, London

The Kensington is set in one of London's most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.

Step into a place where luxury feels warm, personal, and effortlessly welcoming.

As our Guest Experience Manager, you'll be at the centre of everything we do for our guests, helping ensure every moment at The Kensington feels special.

You'll keep our daily operations running smoothly and create an atmosphere where guests feel truly valued. Working closely with our brilliant team, you'll anticipate needs, add thoughtful touches, and help deliver the personalised service that makes The Kensington one of London's most loved 5-star hotels.

Reporting to our Front Office Manager, you'll lead and support your team, guiding them to deliver excellent service at every step. Your background in luxury hospitality, especially in a 5-star setting, will set you up for success in this busy, rewarding role.

We're looking for a natural leader who enjoys creating memorable moments for guests while managing the day-to-day with confidence. You'll bring a genuine passion for hospitality, great attention to detail, and a calm, soluti...