Guest Experience Leader - Elevate Service and Team Culture

Dalata Hotel Group plc; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A hospitality company in Greater London seeks a Guest Experience Manager to lead guest satisfaction initiatives. Responsibilities include ensuring high standards across departments and handling guest feedback. Ideal candidates have 2-3 years in guest relations or management within a 3/4-star hotel and exhibit strong organizational skills, proficiency in English, and a customer-focused mindset. This role offers numerous employee benefits and development opportunities.

Benefits

50% Off F&B in all properties

Employee rate on rooms

Performance-related bonus plan

Development Opportunities

Free employee meals on duty

Qualifications

• 2-3 years of experience as a Guest Relations Officer or Manager.
• Familiarity with hospitality industry standards.
• Experience in a 3/4-star hotel.

Responsibilities

• Ensure guest satisfaction proactively and reactively across departments.
• Gather complaints from TripAdvisor and other sources.
• Email complaints sheet to department heads and discuss necessary training.

Skills

Guest Relations experience

Customer-oriented attitude

Organizational skills

Proficiency in English

Job description

A hospitality company in Greater London seeks a Guest Experience Manager to lead guest satisfaction initiatives. Responsibilities include ensuring high standards across departments and handling guest feedback. Ideal candidates have 2-3 years in guest relations or management within a 3/4-star hotel and exhibit strong organizational skills, proficiency in English, and a customer-focused mindset. This role offers numerous employee benefits and development opportunities.