Guest Experience Lead: Welcoming & Efficient Service

KFC Purley - Purley Parade; Greater London; On-site; GBP 13,876 - 19,764; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC Purley - Purley Parade is hiring a Guest Experience Lead to join their team in creating a welcoming environment for guests. This role involves greeting visitors, aiding with digital orders, and ensuring smooth operations.

The ideal candidate demonstrates excellent communication skills, the ability to think quickly during challenges, and proficiency in handling tech-related processes for customers. KFC is dedicated to fostering a diverse and inclusive workplace, welcoming applicants from all backgrounds.

Enjoy benefits such as free food and a 25% staff discount while helping to build a positive community atmosphere.

Qualifications

• Exceptional communication skills and a friendly demeanor.
• Ability to handle complaints and solve problems on the fly.
• Familiarity with digital ordering and helping guests use technology.

Responsibilities

• Greet every guest with good energy and a smile.
• Help guests navigate the menu and make informed choices.
• Assist with digital orders using kiosks or the app.
• Monitor the crowd to reduce wait times.
• Resolve complaints calmly and efficiently.

Skills

Great communication

Fast problem-solving

Tech savvy

Job description

GUESTEXPERIENCE LEAD
WELCOME TO KFC. HOME OF THE REAL ONES.

We sell the world’s best chicken. We’ve done it for along old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, weproudly serve 1000+ communities across the UK and Ireland, bringing the grit,pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to beourselves, and to make something of ourselves. We bring the graft and thelaughs every day — building our own community, as we serve our original recipechicken to the ones, we’re in.

In our place,ambition grows. Careers build. Potential goes further. Our doors are open, andthey can take you anywhere.

If you join our team, we only ask one thing.That you be you.

Because that makes us, us.

Sounds good? Great.Here’s more about the job.

ABOUT THE ROLE

You’ll be thefriendly face that makes guests feel instantly welcome—answering questions,keeping things running smoothly, and helping folks with digital orders sonothing slows them down. You’ll also spot and solve problems on the fly,support the team, and help raise the bar for great service every day.

WHAT WILL YOU SPEND YOUR TIME DOING?

• Welcomefirst, always. Greet every guest with good energy and a real smile — makethem feel like they matter the second they walk in.
• Know themenu inside out. Answer questions, shout out promos, and help guests pickwhat’s right for them.
• Make techfeel easy. Help guests use kiosks or the app without making itawkward. Show them how to customise and order like a pro.
• Keep itmoving. Watch the crowd, reduce wait times, and never let anyone feel lost or lefthanging. Let them know what’s happening with their order.
• Handlecomplaints like a pro. Listen up, stay calm, fix what you can — and loop in yourTeam Leader or GM if it needs backup.

WHAT WE'D LOVE FROM YOU

• Talk thetalk. Great communication — friendly, clear, and confident with everyone.
• Think fast. You don’tfreeze when stuff goes wrong — you fix it.
• Tech savvy. You knowyour way around digital ordering and can show guests how it works withoutstress.

KEEPING IT REAL

We don’t hire staff— we hire people. People with real lives and aspirations, building realcareers. Each of us has something special to add to the mix we call work, andwe’ll always encourage you to add your perspective.

See, at KFC,everyone’s welcome — whatever your background, and whatever future you’recreating. We’ll look out for you because you’re one of us, not because you workfor us. We’ll invest in your potential, because it’s what we’ve always done.But most of all, we’ll give you the freedom to be you, wherever (and whoever)you happen to be.

WHAT'S IN IT FOR YOU:
We offer benefits that make your life that little bit easier, because weknow the juggle is real.

• Payrate: Up to £12.21
• Take the first step toward a rewarding leadershipcareer.
• Free food and drink on shift

KFC FOR EVERYONE
Whoever you are and wherever you’re from, KFC is a place where you canbring the real you to work. We’re here to support you in being yourself, whether youwork with us, or are trying to.

Our promise isthis: every person who applies to arole at KFC, regardless of age, background, ethnicity, gender, ability,religion or sexual orientation, will have an equal opportunity towork here. We don’t just welcome, we encourage applications fromunderrepresented groups in all industries.

If you’d like anyadditional support with yourapplication, have a disability or condition that may affect your performanceduring the recruitment process, or have any other requirements — just let usknow. We’ll be thereto help you be the real you.

READY?
We hope so. If you’re ready to be part of our community, now’s the timeto apply.

Worried,you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

For KFC’s privacy notice, click here . For Harri’s privacy notice click here