Guest Experience Lead: Sales & Service Excellence

ALO YOGA; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading wellness retail brand in the City of London is seeking a Sales & Service Lead to enhance guest experiences and manage sales operations. The ideal candidate will have prior experience in sales and demonstrate strong leadership skills, ensuring a nurturing environment. Responsibilities include developing workforce solutions and collaborating with multiple teams. This full-time role requires flexibility across shifts, particularly during peak seasons.

Qualifications

• Proven leadership capabilities demonstrating excellent decision making.
• Self-motivated with a desire to achieve results and excel.
• Excellent interpersonal and written communication skills.

Responsibilities

• Lead guest experience and support team members.
• Manage reporting, budgets, and vendor relationships.
• Inspire staff and oversee Sales & Service Associates.

Skills

Client-centric sales experience

Leadership capabilities

Interpersonal skills

Feedback receptiveness

Job description

A leading wellness retail brand in the City of London is seeking a Sales & Service Lead to enhance guest experiences and manage sales operations. The ideal candidate will have prior experience in sales and demonstrate strong leadership skills, ensuring a nurturing environment. Responsibilities include developing workforce solutions and collaborating with multiple teams. This full-time role requires flexibility across shifts, particularly during peak seasons.