Guest Experience Lead – Hospitality Team Coach

The QHotels Collection; Crewe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain in Crewe is seeking a strong leader to supervise and motivate their hospitality team. The role involves ensuring a top-notch guest experience and driving revenue through effective team training and upselling. Ideal candidates will have supervisory experience in food & beverage and skills in team motivation. Join a company committed to diversity and support for the UK Armed Forces.

Benefits

Free health club membership

Discounts across the hotel collection

Family & Friends discounts

Support with training & professional qualifications

Access to Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Previous experience in a supervisory role in a hospitality food & beverage department.
• Ability to work in a professional, efficient, high-quality, service-oriented operation.
• Excellent team motivator and team builder.

Responsibilities

• Supervise and lead your team to deliver a high standard of guest experience.
• Drive revenue by ensuring all team members have the correct training to upsell and explain promotions.

Skills

Supervisory experience

Team motivation

Knowledge of wines and spirits

Job description

A leading hotel chain in Crewe is seeking a strong leader to supervise and motivate their hospitality team. The role involves ensuring a top-notch guest experience and driving revenue through effective team training and upselling. Ideal candidates will have supervisory experience in food & beverage and skills in team motivation. Join a company committed to diversity and support for the UK Armed Forces.